Why do we need these details?

We need to get some details from you in order to request an appointment. Your personal details (name, postcode, date-of-birth) are needed so that we can make sure we've found you in our record system. If you can also provide your hospital number or NHS number that makes the job easier.

We also need your mobile phone number so that we can contact you about your request, if for some reason it needs to be moved or cancelled, or if we need to check some details with you.

You can provide an email address as well, if you'd like us to send confirmations and reminders by email, but we still need your phone number in case we need to give you a call.

What is hospital number or NHS number?

You can usually find your hospital number on any letter that you have been sent about your care. If you find two different numbers, one of them might be your NHS number (see below). The other should be your hospital number.

You should be able to find your NHS Number on any letter or document you have received from the NHS, including prescriptions, test results, and hospital referral or appointment letters. It is a 10-digit number and usually looks like this: "485 777 3456". If you cannot find your NHS Number at home, you can ask your GP practice to help you.

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