Solving camera and microphone issues

Most web browsers require you to allow access to your camera and microphone for any new website, as a sensible privacy precaution. If you find you cannot join your video consultation, it may be because your web browser has disabled access to the camera and/or microphone. Here are some tips on how to change these setting on the main web browsers.

How to edit video or camera permissions for Google Chrome chrome.png



  1. Click the camera blocked icon in your browser's address bar
  2. Allow access and then refresh the page


  1. On your Android device, open the Chrome app .
  2. To the right of the address bar, tap More Organise and then Settings.
  3. Tap Site Settings.
  4. Tap Microphone or Camera.
  5. Tap to turn the microphone or camera on or off.
    • If you see the site that you want to use under Blocked, tap the site and then Access your microphone and then Allow.

How to edit video or camera permissions for Internet Explorer


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